(Updated -- July 15 , 2019)

We aim to provide you with the best products and service and will do our best so that you are satisfied with what we offer on our Big Cartel store.

Please take a moment to read our terms and conditions:

GENERAL

- Currently we are selling only products related to the film "Koudelka Shooting Holy Land".

- All our products are protected by copyrights. When purchasing our DVD and Blu-Ray disks you acknowledge that these products are for private use only. Any public and/or commercial use these products, including educational use is forbidden and will be considered as a violation of copyrights.

For public screenings / educational screenings and purchases for educational institutions or libraries please contact us at info@koudelka-film.com

- The copying and/or duplication of any of our produced is strictly forbidden and will be considered as a violation of copyrights.

- Shipping: we ship all our products with well-established shipping companies (such as Deutsche Post/DHL, GLS, etc.). Shipping fee is added to the product price. By default the shipping of our products is Basic Shipping meaning it is WITHOUT tracking number or insurance (this doesn't apply for the product "Original Film Poster - Signed" which is available only with tracking number shipping). 

If you wish to add a tracking number option to your order please make sure to choose this option in the OPTIONS section for each Item you order. Simply choose "Shipping with Tracking Number".

- Return policy and damage claims: We do not accept product return, refund or replacement claims unless a product is damaged and the damage can be proven

However, we are not responsible for any damage occurring after the product has been dispatched from our offices. Any claims for transit damage must be addressed to the delivery company.

- Please note - the thumbnail images for the products "DVD" and "BLU-RAY" are for illustration only. Packaging designed may vary.

DVD / BLU-RAY / 2in1 DISK & POSTER

These products are in pre-sale status. When purchasing these products you acknowledge that your purchase is a "pre-order" which means the product will be delivered to you after the official launch of the disk version, estimated to take place in September 15, 2019. In any case, these products will not be dispatched before October 01, 2019.

FILM POSTER (SIZE A3)

Please note that this product is delivered cross-folded.

Thank you!