(Updated -- January 04th, 2020, 16:30 CET)

*** IMPORTANT NOTICE: Online Rent (paid streaming) orders are now available on Vimeo On Demand @ www.vimeo.com/ondemand/koudelkafilm ***


We aim to provide you with the best products and service and will do our best so that you are satisfied with what we offer on our Big Cartel store.

Please take a moment to read our terms and conditions (for delivery regulations please scroll down):

GENERAL

- Currently we are selling only products related to the film "Koudelka Shooting Holy Land".

- All our products are protected by copyrights law. When purchasing our DVD and Blu-Ray disks you acknowledge that these products are for private use only. Any public and/or commercial use these products, including educational use is forbidden and will be considered as a violation of copyrights.

For public screenings / educational screenings and purchases for educational institutions or libraries please contact us at info@koudelka-film.com

- The copying and/or duplication of any of our produced is strictly forbidden and will be considered as a violation of copyrights.

- Shipping: we ship all our products with well-established postal service suppliers (such as Deutsche Post/DHL, GLS, etc.). Shipping fee is added to the product price. By default the shipping of our products is "Basic Shipping" meaning it is shipped WITHOUT tracking number or insurance (this doesn't apply for the product "Original Film Poster - Signed" which is available only with tracking number shipping). 

If you wish to add a tracking number to your purchased item please make sure to choose the "Shipping with Tracking Number" option in the OPTIONS section for each Item you order.

Please note that the "Shipping with Tracking Number" option is subject to the regulations of the postal service supplier.

- Return policy and damage claims: We do not accept product return, refund or replacement claims unless a product is damaged and the damage can be proven to have happened prior to shipping

Any claims for transit damage must be addressed to the postal service supplier.

DELIVERY

(regulations from December 30th, 2019) 

Delivery in Germany -- 2-5 working days

Delivery within the EEA (European Economic Area) -- 5-10 working days

Delivery anywhere else -- 7-21 working days.

All delivery time estimations are based on the information published by the postal service supplier and may be subject to changes.

Delivery out of Germany / EEA are subject to custom regulations and processing times in the destination country.

All products purchased in the period December 15,2019 to December 30th, 2019 are subject to delays in arrival due to the holiday period.

All products purchased in the period December 30th, 2019 (from 16:00 CET) to January 1st, 2020 will be dispatched on January 2nd.

All ordered placed between January 4th, to January 10th, 2020 will be dispatch on January 10th, 2020.

FILM POSTER (SIZE A3)

Please note that this product is delivered cross-folded.

Thank you!